PRIVACY POLICY

This privacy policy sets out what we do with your personal information that you submit to us when you use this website, located at the domain “https://www.state11.co.uk” and on all sub-domains, folders and sub-folders of this domain (called the “Website”) or make use of our soft tissue therapy service. The Website is owned and operated by Soft Tissue Therapy Limited, trading as State 11, and is registered in England and Wales with Company Number: 11508293 and has a registered office address of: 1 Swan Wood Park, Gun Hill, Horam, East Sussex, TN21 0LL, UK (herein referred to as “Us”, “We” or similar).

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Your privacy is very important to us. We aim to collect and process your personal information in accordance with the GDPR and the UK’s Data Protection Act of 2018.

 

This page details what information we collect from you as well as what we do and don’t do with the personal information that we collect.

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We can update this privacy policy at any time by posting a new version on this website. This document was last updated on 14 August 2023.

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In this Privacy Policy, the following words have the following meanings:

• “Contact information” refers to personal information including but not restricted; to your name, address, phone number and email address that is provided to us for the purposes of interacting with us through the Website and booking our services online;

• “Content” means all text (including all blog posts), graphics, images, video, sound and other data displayed on, or made available from, the website at www.state11.co.uk;

• “Health information” means personal information collected or generated by us during the course of providing paid soft tissue therapy services to you or to answer any questions or provide information regarding your health, injuries or physical conditions;

• “Personal information” means any information that identifies you or could be used to identify you. This includes contact information and health information;

• “You” refers to the client wishing to use our soft tissue therapy service and booking on the Website. Where a client is under the age of 18, we'll need someone over the age of 18 who is responsible for the client to provide information, and in that case, references to “you” in this Privacy Policy will include references to both the client and the responsible adult.

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Please contact us via our Contact page, if you have any questions about this Privacy Policy. You also have the right to complain, about the way we handle your personal information, to the Information Commissioner in the UK.

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We aim to collect health information exclusively from prospective clients who want to make use of our paid soft tissue therapy services. However, if the client is under 18 years of age, we will require a parent or legal guardian to provide health information, personal information and make payments on behalf of the client.

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The types of personal information that we will collect, will vary according to the type of activity you take part in on our website:

 

a. Contact information

 

We use “Google Analytics” and Facebook Pixels to help us understand how people use our website.  These systems use cookies, which are text files placed on your computer when you browse our site. Information that is collected includes your IP address, browser used and your general location. You can opt out of cookies on this site by using the cookies banner on the home page. 

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You will need to provide your name, telephone number and email address to us if you choose to use our Contact form.

 

Although we do not currently run an email newsletter service, we may in the future and if so, you will need to provide a name and email address if you wish to subscribe. You also have the option of subscribing if you book an appointment online. We'll use Wix's email newsletter service. You can read about Wix's privacy policy on their site. 

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You'll need to provide contact information to us if you decide to book an appointment with us through this Website or via the telephone. Information that you may be asked to provide will include your name, address, phone number, the name and contact details of someone we can contact in an emergency and we may also record your computer’s unique Internet Protocol (IP). We will also ask for information about medication, your health issues and concerns, and treatment you have already tried. 

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Other Activities: We may use information for purposes not listed above in the following circumstances: (a) where specifically authorised by you; (b) where the use is related to one of the primary purposes listed above and where it could reasonably be expected; (c) where it is necessary for Us to comply with the law or the lawful direction of a governmental authority or court; or (d) where it is in the interests of public health and safety as set out in the UK’s Data Protection Act 2018.

 

b. Health Information

 

We will be required to collect health information from you or generate health information about you, if we provide soft tissue therapy services to you in the form of an appointment or online advice.

 

Your health information will be collected through an online questionnaire, telephone call, text messages or in person, and is designed to allow us to have a detailed medical history and other information required to allow us to help you and treat you and understand your situation. The information we gather can include but is not limited to:

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• personal details such as your name, age, and gender;

• information about your current health service providers, including general medical practitioner;

• information about current or past symptoms, injuries, diseases conditions or disabilities;

• information about past operations, treatments received, and treatment programmes undertaken;

• information about allergies;

• information about medications which you are taking or have taken;

• information about your family medical history where relevant to your own condition;

• information about accidents, incidents or circumstances which caused or may have caused injury or discomfort;

• information about medical investigations e.g. x-rays, MRI, ultrasound, blood tests etc.

• our opinion of your medical condition;

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We store all your personal and health information in Acuity Scheduling. Acuity is a scheduling and notes based application that is HIPPA and GDPR compliant. We also use Google Drive and Google Forms for storing health information, which is also HIPPA compliant. 

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Except as set out below, we will not disclose your personal information to other persons or entities. In particular:

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• We will not give, lend, rent or sell your personal information to third party telemarketing, market research organisation or email list building organisation that might pass or sell it to other people or organisations.

• We will not use or disclose your health information except in accordance with your directions, or as necessary to deliver our health services to you

 

How we will use your personal information

 

a. Contact Information

 

We may use your contact information for the following purposes:

 

• We use your IP address and demographic information, which We collect with the help of cookies, to generate a holistic but anonymous picture of our user base and usage patterns. This information allows us to analyse trends and demographics and helps Us to improve on the content and services provided.

• We will use your contact information to respond to any query or request that you have contacted Us with.

• If you subscribe to receive our newsletter or new blog post alerts or a feed via a social networking service, We will use your contact information to send that information to you. The information may contain direct marketing material which contains special promotions and special offers.

• If you decide to book an appointment, we will use your contact information to confirm details of your appointment, send you reminders of your appointment and an email after your appointment providing post appointment health care advice.
   

b. Health information

 

We may use or disclose your health information for the following purposes:

 

• We will use your health information to enable Us to provide you with advice if you have requested it, or help treat your condition if you have come to see us.

• We will use your health information anonymously to allow Us to manage our business, for example through planning, or evaluating and assessing the cost-effectiveness of a particular treatment or service.

• We will use your health information anonymously to perform clinical audit activities, where We evaluate and seek to improve the delivery of a particular treatment or service.

• We will use your health information to comply with accreditation activities, and the requirements of professional and industry bodies e.g. the Federation of Holistic Therapists.

• We will use your health information to respond to complaints made by you.

• We will use your health information to co-operate with Our liability insurers (e.g. by disclosing details to a medical expert, insurer, defence organisation or legal advisor) in the event that We become aware of a potential or actual claim against Us by you.

• We will use your health information to obtain advice and legal services in relation to the defence of potential or actual legal proceedings.

 

c. Personal information

 

We may use personal information (both contact information and health information) for the following purposes:

 

• Should something happen to you during your appointment that means you need help or assistance, where appropriate we'll contact your emergency contact. We may also pass information in this situation to any medical personnel (paramedics, doctors) as required. 

• We will use financial data to process payments and co-ordinate refunds.

• Online businesses occasionally suffer from the fraudulent activities of some shoppers. We have the right to use the personal information that We collect to verify your identity. The checks will usually be done only if there is a reason to suspect fraud.

• We may use your personal information to recover debts owing to Us.

• If We are involved in a reorganisation, merger, acquisition or sale of our assets, your information may be transferred as part of a sale. We will notify you (for example, via a message to the email address associated with your account) of any such sale and outline your choices in that event.

• We may also disclose your personal information where required or necessary under the provisions of the Data Protection Act 2018 (e.g. where disclosure is required by law or is necessary for legal proceedings).

 

Disclosing personal information

 

a. Parties to whom we could disclose your information

 

During the course of our business, we may disclose your personal information as follows:

 

• Third party companies and individuals (including Google and Paypal) are engaged from time to time to perform specific business services for us. These services include the processing of payments, trend analysis, marketing and promotions. We may need to provide some of your details to these services providers (or require you to provide your details directly to them) in order for them to perform their functions. We will only do so where it is strictly necessary for them to perform these functions.

• We will pass on information relating to suspected fraudulent activity to appropriate authorities including the police, banks and credit card issuers, or otherwise if required to do so by law.
   

b. Cross-border disclosures

 

The disclosures of information listed in section (a) above, may involve transmitting, storing or processing information across national borders. This includes (amongst other things): our right to host the website on servers located outside the United Kingdom; our right to conduct usage analysis; and our right to process payments. You consent to the transmission of data for these purposes in accordance with the Data Protection Act 2018.

 

We host our Website with Wix.com. Wix is GDPR compliant and you can find their GDPR privacy policy here. Wix holds a current EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield certification.

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We use Acuity Scheduling to take online bookings on our Website. Acuity Scheduling is located in the USA and we have an EU Data Transfer Agreement with them. You can read their privacy policy here.

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In addition, personal information that you submit in the form of, or relating to, comments or testimonials will be published on the Internet and will be accessible in any location around the world in which there is Internet access. We will only use your first name in this instance. 

 

Your rights in relation to personal information that you provide

 

Subject to the exceptions allowed by law, you have a right to view, change and remove the personal information that we store about you.

 

Requests for Us to assist you to view, change or remove your personal information, should be made in writing through the Website using the Contact page or email us direct at info@state11.co.uk. Please make sure to give us information to be able to locate your details and why you believe we have them. We may ask you to prove your identity before we disclose information to you.

Sometimes we can't delete your information for legal reasons if this is relating to treatment. We'll let you know if this is the case (generally, treatment records need to be kept for a number of years after treatment.)

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Changing your communication preferences

 

If you have subscribed to any email newsletter we may be providing, but have now changed your mind, please click on the “unsubscribe” link in any one of emails. This will automatically unsubscribe you. 
 

Information security

 

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information, and to prevent unauthorised access, modification or disclosure of your personal information. Payment information is processed by secure servers hosted by PayPal or Square, and not on this Website.

 

Affiliate links

 

We sometimes recommend products that we think are good value for money or may be useful for certain health conditions. The links that we use to direct you to the products are affiliate links created through Amazon.com

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Other privacy information

 

You are responsible for the security of and access to your computer. Please be aware that if you use someone else's computer or mobile device to contact us or book an appointment and provide information, that information may be stored on that other device. 

 

Further Privacy information can be obtained on the website of the UK Information Commissioner’s Office.